Returns Policy

WHAT can be returned?

Under the Australian Consumer Law, when you buy products and services, they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights. if a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor.

Consumer guarantees do not apply if you:

  • Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
  • Misused a product in any way that caused the problem
  • Knew of or were made aware of the faults before you bought the product
  • Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

 


WHEN do items need to be returned by?


Please contact us as soon as possible to advise us of any issues


WHERE do items need to be returned to?


Once confirmed with us please return to

Shaw's Collectable Coins

PO BOX 51 Altona North VIC 3025


SHIPPING for returns?


All return postage costs are the customers responsibility.

Packing materials?


Yes, please ensure the original packaging is sent back as delivered.